Term and Conditions

Welcome to Neka Clothing! These Terms and Conditions govern your use of our website and purchases from our store. By accessing trendclothingshop.com and making a purchase, you agree to be bound by these terms. Please read them carefully.

At Neka Clothing, we’re committed to providing premium activewear and lifestyle products for health-conscious individuals with dynamic lifestyles. Our terms are designed to ensure a transparent, fair, and enjoyable shopping experience for our global community.

1. Website Use and Account Registration

Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our website and make purchases. By using our site, you represent that you meet these requirements.

Account Creation

While not required for browsing, creating an account enables faster checkout and order tracking. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

Prohibited Activities

When using our website, you agree not to:

• Use the site for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use any data mining, robots, or similar data gathering tools

2. Products and Services

Product Descriptions

Neka Clothing specializes in premium activewear and lifestyle products including:

• Activewear (Leggings, Bike Shorts, Bras, Performance Tanks)
• Loungewear and Casual Pants
• Fleeces & Outerwear
• Footwear and Accessories
• Lifestyle products (Candles, Bags, Hats)
• Men’s collection

We strive to display product colors and images as accurately as possible, but please note that monitor settings may vary, and we cannot guarantee that your display will accurately reflect the actual product colors.

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. If a product becomes unavailable after you place an order, we will notify you and refund any payments made for that item.

Pricing

All prices are shown in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed.

3. Orders and Payment

Order Process

Placing an order involves the following steps:

1. Select products and add them to your cart
2. Review your cart and proceed to checkout
3. Provide shipping and billing information
4. Select payment method and complete payment
5. Receive order confirmation email

Your order is not accepted until we send you an order confirmation email. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized activity, or product unavailability.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our payment partners. We do not store your complete payment card details on our servers.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping and Delivery

Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch

Shipping Areas

We ship globally with the exception of some Asian countries and remote areas. If you are located in an area we cannot ship to, we will notify you and cancel your order with a full refund.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to track your package through the carrier’s website.

Risk of Loss

All items purchased from our website are delivered by independent carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns, Exchanges, and Refunds

Return and Exchange Policy

We accept returns and exchanges for eligible items within 15 days of the delivery date. To be eligible for return or exchange:

• Items must be in original condition – unworn, unwashed, and with all tags attached
• Items must include original packaging and any accessories
• A Return Authorization Number must be obtained from our customer service team

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Intimate apparel (bras and similar items)
• Personal care items (candles once used or with broken seal)
• Final sale items or items purchased during clearance events

Return Process

To initiate a return or exchange:

1. Contact our support team at [email protected] within 15 days of receiving your order
2. Wait for authorization and receive a Return Authorization Number
3. Package items securely with original packaging and a copy of your order confirmation
4. Ship your return to: Neka Clothing Returns, 347 Olen Thomas Drive, Dallas, TX 75247 USA

We recommend using a trackable shipping service and retaining proof of postage. Return shipping is the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned items:

• Refunds are processed within 3-5 business days after we receive your return
• Funds are returned to your original payment method
• Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
• Original shipping fees are non-refundable

Exchange Processing

For exchanges:

• We’ll ship your replacement item once we receive your return
• Standard shipping charges apply for the new shipment
• If the exchanged item costs more, you’ll be charged the difference
• If the exchanged item costs less, you’ll receive a refund for the difference

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Neka Clothing or our content suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our prior written consent.

The Neka Clothing name and logo are trademarks of our company. You may not use these marks without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Neka Clothing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the service
• Any conduct or content of any third party on the service
• Any content obtained from the service
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall Neka Clothing’s aggregate liability for all claims relating to the service exceed the greater of $100 USD or the amount you paid Neka Clothing, if any, in the past six months for the services giving rise to the claim.

8. User Responsibilities and Obligations

Accurate Information

You are responsible for providing accurate and complete information when creating an account and placing orders, including:

• Correct shipping address
• Valid email address
• Accurate payment information

We are not responsible for orders shipped to incorrect addresses provided by you.

Compliance with Laws

You are responsible for complying with all local laws regarding online purchases and product use. Some products may be subject to import duties and taxes, which are your responsibility.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Prohibited Use

You agree not to use our products for any illegal purpose or in any manner that would violate these Terms and Conditions.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the updated terms.

We will post the most current version on our website with the effective date. Material changes will be communicated to registered users via email or through a notice on our website.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any dispute arising from these terms or your use of our website shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Dallas, Texas, in accordance with the rules of the American Arbitration Association.

12. Contact Information

Effective Date: These Terms and Conditions are effective as of your first use of our website.

Thank you for choosing Neka Clothing – where premium activewear meets exceptional customer service for your dynamic lifestyle.