At Neka Clothing, we’re committed to your complete satisfaction with our premium activewear and lifestyle products. If you’re not entirely happy with your purchase, our hassle-free returns and exchanges policy ensures a seamless experience that matches the quality of our products.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of the delivery date. Please note that all returned items must be in their original condition – unworn, unwashed, and with all tags attached.

How to Initiate a Return or Exchange

1 Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2 Wait for Authorization
Our customer service team will respond within 24 hours with a Return Authorization Number and shipping instructions.
3 Package Your Items
Securely package the items you’re returning, including the original packaging and any accessories. Please include a copy of your order confirmation or packing slip.
4 Ship Your Return
Send your package to our returns center at:
Neka Clothing Returns
347 Olen Thomas Drive
Dallas, TX 75247
USA
We recommend using a trackable shipping service and retaining your proof of postage.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Hello Neka Clothing Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Product Name, Size, Color]
– [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify – Size issue, damaged item, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for (specify product and size)]

Please provide instructions on how to proceed.

Thank you,
[Your Full Name]

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Processing

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping charges apply for the new shipment
  • If the exchanged item costs more than the original, you’ll be charged the difference
  • If the exchanged item costs less, you’ll receive a refund for the difference

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Intimate Apparel: Bras and similar intimate items for hygiene reasons
  • Personal Care Items: Candles (once used or with broken seal)
  • Final Sale Items: Any items marked as “Final Sale” or purchased during clearance events

These exceptions help us maintain our commitment to quality and customer safety across our global community of active, health-conscious individuals.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.

Need Help?

Our dedicated support team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 24 hours

Thank you for choosing Neka Clothing – where premium activewear meets exceptional customer service for your dynamic lifestyle.